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Shipping Policy

Thank you for ordering from The National WWII Museum Store. All proceeds from your purchase fund the continuing educational mission of The National WWII Museum in New Orleans. If you have any questions or concerns about our shipping policy or your shipment, please call 504-528-1944 ext 244 or email us at museumstore@nationalww2museum.org.

 

Carrier Policy:

The National WWII Museum Store ships with UPS and USPS Packages addressed to PO Boxes or Military Boxes will be shipped using UPS Sure Post  or USPS unless a physical address is also provided. This applies to all packages shipped through our webstore. This does not apply to drop-shipped items.

 

Days & Hours of Operation:

Most orders ship within 24 hours if placed Monday through Friday. Orders placed after 2 pm on Friday and on Weekends will ship out on the following Monday. Orders placed on days when the warehouse is closed for a Holiday will be shipped out on the following business day. The National WWII Museum Store is closed on the following holidays: Thanksgiving Day, Christmas Eve, Christmas Day, Mardi Gras, Good Friday, Independence Day, and Labor Day.

 

Estimated Transit Times:

Economy/ Free Shipping – These orders are shipped USPS, UPS Ground, or UPS Sure Post. Sure Post is a combination of UPS Ground and the Postal Service. UPS delivers the package to the local postal office and the post office delivers to the customer’s home. The average transit time is 3-9 business days (not including weekends) but can be longer during peak shipping season and depending on which shipping method is most appropriate for the package size and destination. Transit times for economy items cannot be guaranteed.

UPS Ground- the transit time for UPS Ground varies geographically but is typically 2-5 business days. UPS does not count Saturday or Sunday in this estimate.

UPS 3 Day Select- 3 business days (Saturday and Sunday do not count as shipping days)

UPS 2 Day Air- 2 business days (Saturday and Sunday do not count as shipping days)

UPS Next Day Air- 1 business day (Saturday and Sunday do not count as shipping days)

 

Drop-Ship Orders – Please allow additional time for orders where the drop ship icon is present. These items ship directly from the manufacturer and require additional processing time. This time is usually 2-5 business days.